VINESSA™ VIRTUAL ASSISTANT
Maximize productivity with artificial intelligence and automation.
The Challenge
Every opportunity is valuable to dealerships, but chasing every lead—without knowing which ones are most likely to convert—can be costly. And as more customers shop outside of the traditional in-person showroom setting, dealerships need to be ready to connect with shoppers at any time.
How We Solve It
VinSolutions’ virtual assistant tool, Vinessa, helps dealerships increase productivity and capture more opportunities by automating key sales tasks, including responding to customers via text and email, setting appointments, and scheduling follow-up tasks.
Watch In Action
Want to see how Vinessa can maximize productivity at your dealership? Schedule a quick demo to see how it works.
What Makes us Different
Comprehensive View of Communications
Accelerate the purchase process with Vinessa’s integration with Connect CRM. With a comprehensive view of all of Vinessa’s customer engagements in the CRM customer record, salespeople can pick up with customers where Vinessa left off and keep deals moving.
Automated Appointment and Task Scheduling
Keep salespeople focused on the customers closest to converting with the integration between Vinessa and Connect CRM, which enables Vinessa to schedule appointments and tasks on salespeople’s behalf.
Personalized, Human-Like Lead Nurturing
Ensure customers always receive the same personalized responses they’d get with a member of your staff with Vinessa, which uses powerful artificial intelligence to understand and respond to customer questions.
PRODUCT FEATURES
Connect with customers – anytime, anywhere
Respond to customers quickly and efficiently with Connect Mobile, the robust Connect CRM mobile app. With full follow-up functionality and no lag to the desktop app, your team can provide a better, more flexible buying experience – from anywhere they can use their smart phone.
Drive decisions with data
Make informed management decisions faster and easier with fully customizable sales lead reports. Review key dealer metrics for your entire store with custom data visualizations, and see your group-level metrics in one report with Enterprise Reporting & Analytics.
Make connections count
Create automated, targeted marketing campaigns that deliver timely, high-value sales and service offers to your dealerships customers using VinSolutions marketing software: Connect Campaigns, TargetPro and TargetPro+.
Safeguard sensitive info
Reduce security risks created by stray paperwork with Document Library, which allows you to capture driver’s licenses with your mobile phone’s camera and centralize those documents in the customer lead record in Connect CRM.
Automate database maintenance
Clean up the dirty data hiding in your system database with Data Appends. This software automatically updates customer lead records with current contact information and reconciles duplicate customer records.
Hold your staff accountable
Log, record and review every customer sales call with Call Tracking software to drive accountability among your staff and service satisfaction with your customers.
OEM Program Participation
Connect CRM platform is OEM-certified by every major automotive manufacturer. This certification is constantly updated, so you can be confident that your automotive dealership is always compliant with your automotive manufacturer’s guidelines.
Let us show you how to capture more opportunities with Vinessa.
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